Description
Eaton Tripp Lite Series single phase UPS’s come with factory warranty coverage (varies by model) that typically includes 7×24 Customer Reliability Center triage and 7×24 technical support access. To upgrade the term of the base factory warranty and expedite service delivery, you should recommend a concurrent service plan.
1. Extended Warranty (Depot Exchange) recommended for UPSs below 5 kVA or non-hardwired units – return to factory for exchange. When your customer notifies Eaton about a defective unit, Eaton ships a replacement unit overnight. Upon receipt of the new UPS, the customer returns the defective unit to Eaton via ground shipment. The freight for both units is paid by Eaton.
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